Frequently Asked Questions

The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.

Questions:

Who can I speak to if I have questions about my bill?

For questions or concerns regarding your hospital bill, please contact Patient Financial Services at (808) 242-2010.
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Where can we purchase food in the hospital?

Well-balanced meals are an important part of treatment and recovery. Our Nutrition Services team makes every effort to provide patients with nutritious meals that meet the needs of the day-today diet prescribed by their doctor. Guest trays are available for $7.00 and this includes a hot entree, a fountain beverage, a side item and dessert. Tickets may be purchased through the cashier in the lobby of the Kahului Tower. Hours of Operation are: Breakfast 7:00 A.M. – 8:00 A.M. Lunch 11:00 A.M. – 1:30 P.M. Dinner 4:30 P.M. – 6:00 P.M. There are also a variety of vending machines located on the 1st floor of the Kahului Tower, in the Emergency Department and on the 2nd Floor of the Wailuku Tower. There are also a variety of snacks and beverages available at Wilmer’s Snack Shop located in the lobby of the Wailuku Tower. Hours of Operation are 7:00 A.M. – 5:00 P.M. Monday through Friday, excluding holidays.
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Where do I park?

Complimentary valet is available at the Circular Driveway of the Kahului Tower. Hours of operation are seven days a week (including Holidays) from 7:00 A.M. – 8:30 P.M. Self parking is located throughout the campus but is limited.
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Can I stay overnight in the room with my loved one?

Unfortunately, based on availability and space, loved ones may not be allowed to stay overnight with you.
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What are your visiting hours?

Molokai North (Obstetrics):
Support person w/ID Band: 8:00 A.M. - 10:00 P.M.
General Visiting Hours: 8:00 A.M. - 10:00 P.M.

Molokini I (Adult Behavioral Health Unit):
Monday - Friday: 6:00 P.M. - 8:00 P.M.
Weekends & Holidays: 1:00 P.M. - 3 P.M. & 6:00 P.M. - 8:00 P.M.

Molokini II (Adolescent Behavioral Health Unit):
Monday - Friday: 7:00 P.M. - 8:00 P.M.
Weekends & Holidays: 1:00 P.M. - 2:00 P.M. & 7:00 P.M. - 8:00 P.M.

Lanai (Critical Care Unit):
8:30 A.M. - 6:30 P.M. & 8:30 P.M. - 6:30 A.M.

Children 13 years of age and under must be accompanied by an adult at all times.
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After my hospital stay, I received separate bills from the hospital and physicians. Why did I receive somany bills?

You may receive more than one bill for services received at MMMC. Physician charges, may also include bills for Radiologists, Anesthesiologists, Cardiologists, and Pathologists, and will be billed separately. Certain Physicians are independent of the hospital and bill for their services separately. In addition, they are required to bill on a different form than the hospital and will sometimes be required to bill different offices at your insurance company.
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Where is your Chapel located?

Our multi-faith Chapel is in the lobby of the Wailuku tower and is open 24 hours a day, 7 days a week.
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